1. Can I track my order?
All orders sent from FitActivator are sent via a traceable method via Fedex, Royal Mail and or Hermes. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.
2. When will my order be sent out?
Orders are dispatched every Monday Wednesday & Friday.
Orders placed on Public Holidays or Weekends will begin their processing on the next working day.
3. Can I exchange an item?
Yes, you can provided the item is in the exact same condition you received it in.
4. Will I be charged customs and duties taxes?
International orders may incur import duties and taxes, these are payable by you, the customer.
If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.
Parcels sent that have their customs and duties taxes refused will be returned to sender. Customer will not get refunded back delivery cost.You may cancel your order for a refund prior to processing. We cannot guarantee successful cancellation once the order is placed.For the best success in cancellation, please contact us within 8 hours of placing your order.We are unable to cancel, edit, or make address changes to orders that have already been shipped.
We accept payments from the following merchants :
- 9. How do I return my package?
- To return our products please fill out this form: Return & Exchange Form and send it back to us either electronically (FitActivatorcs@gmail.com) or in your returned package.
To be eligible for a return, your item must be unused and in the same condition that you received it in, garments must be unworn and unwashed.It must also be in the original packaging.In the event that an item is damaged, please take a photo of the item that shows the damage/defect and send it to our email: FitActivatorcs@gmail.com with your order number. There are certain situations where only partial refunds are granted.Any item that is more than 14 days after delivery cannot be refunded.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.You will be responsible for paying for your own shipping costs for returning your item, unless there was a defect or error on our part. We advice to send your returns via a trackable method, we will not be responsible for any lost returns.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
10. How do I know you received my order?
Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order.
A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam - so please check your junk to make sure if you haven’t received a confirmation.
If you haven’t seen or received either of these, please contact our friendly customer service team via live chat, DM or email to check your order status for you.
11. What is currency conversion?
Currency conversion means you pay and order your items in your country's native currency, which means no conversion fees!
If your currency is not available, the total order amount will appear in our default currency at checkout; GBP. However, don't be alarmed as it will convert to your usual currency as it will state in your bank account.
12. What should I do if I receive a faulty or incorrect item?
Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team with your order number for further assistance.
13. Why has my order been cancelled?
Due to the high influx of orders we receive everyday, sometimes products can sell out. In the event we are out of stock of your item, we will contact you immediately and issue a full refund.
If only part of your order has sold out, we will offer a partial refund and send the remainder of your order, or a full refund of the entire order if you wish.